Hearing care professionals/Using Markus in your practice

    Markus for hearing care professionals

    Markus knows your documents, hearing aid fitting assessment, fitting report to the referring physician, patient letters, and writes them in your own style, from your dictation. A copilot that speaks hearing care, not a generic scribe.

    Hearing care professionals in their practice
    HDS · France
    Hearing care professionals
    Generated documents

    The documents Markus writes for you.

    From your dictation, in your own template. The fitting report to the referring physician, the fitting assessment, the plain-language quote letter to the patient, reviewed in a minute, validated.

    An example of a document generated by Markus, in your own style.

    Letter
    Fitting report, Dr Lemaire (ENT)
    Patient
    Mrs B., 68
    Referring physician
    Dr Lemaire (ENT)
    Ears fitted
    Bilateral · fully reimbursed
    Fitting date
    Within 7 days of this report

    Dear Colleague, thank you for referring Mrs B. for fitting. Here is a summary of the care provided and the results of the verification of fitting effectiveness.

    Fitting performed
    • Bilateral sensorineural presbycusis, average loss 52 dB on the right, 48 dB on the left.
    • Receiver-in-canal (RIC) hearing aids, fully reimbursed tier, bilateral.
    • Open domes, no ear impression required.
    Verification of fitting effectiveness
    • Aided sound-field speech audiometry: 90 % intelligibility at 60 dB.
    • Prosthetic gain matching targets, real ear measurement (REM) performed.
    • Measurable gain in speech-in-noise, discomfort threshold respected.
    Conclusion and follow-up

    Satisfactory adaptation, good adherence from the first week. Follow-up scheduled, two visits per year after the first year.

    Your name, Hearing care professional

    In the practice

    How a first fitting with Markus unfolds.

    Markus fits into your appointment without changing the centre's habits.

    1

    You run the assessment, Markus listens

    History, otoscopy, audiometry: you stay with the patient. You dictate your observations out loud, Markus structures the fitting assessment.

    2

    Markus writes in your style

    Appointment over, Markus drafts the fitting report in your own style, with the audiometry, the gain and the verification of effectiveness. You review it in a minute.

    3

    It's sent to the physician, on time

    Report sent to the referring ENT and the GP. The 7-day requirement is met, the relationship with prescribers maintained.

    4

    Follow-up is scheduled and remembered

    Markus files the record, notes the last adjustment and anticipates the next follow-up visit and the four-year renewal. At the next visit, you resume where you left off.

    What it handles

    What Markus handles in hearing care.

    Six hearing-care tasks taken off your plate, starting with the two generic scribes can't handle: the fitting report to the referring physician and the fitting assessment.

    Your reports, written in your style

    Fitting report to the ENT and the GP, in your own template, with the audiometry, the prosthetic gain and the verification of effectiveness. Markus drafts it from your dictation. You review, you validate.

    "Markus, draft the fitting report for Dr Lemaire and the GP, in my usual template."

    Hands and eyes on the patient, not the keyboard

    History, otoscopy, audiometry, trial: you stay with the patient. You dictate your observations out loud, Markus listens and structures the fitting assessment. No more re-typing in the evening.

    "Markus, take the assessment: bilateral presbycusis, difficulty in meetings and restaurants, discomfort threshold at 95 dB, strong motivation."

    The file, picked up where you left it

    Fitted patient back for their six-month follow-up? Markus remembers the last adjustment, the complaints and the model fitted. You resume without re-opening the whole file.

    "Markus, remind me of Mrs Bernard's last adjustment and what she was complaining about at the last visit."

    Patient letters ready before they leave

    Plain-language explanation of the two reimbursement options, end-of-trial summary, care instructions: Markus drafts the clear letter to the patient. Better informed, they decide more calmly, and you chase less.

    "Markus, send the patient a clear summary of their trial and the two options on their quote."

    Follow-up of your patient base, never forgotten

    Six-month follow-up visit, end of trial, renewal every four years: Markus reminds you at the right moment, for the right patient. Mandatory follow-up becomes proactive, not endured.

    "Markus, remind me to follow up for renewal with patients fitted almost four years ago."

    The regulatory answer, during the appointment

    Professional guidelines, reimbursement rules, coverage and renewal conditions: a sourced answer in seconds, without taking your eyes off the patient.

    "Markus, what are the conditions for early renewal of a hearing aid before four years?"
    A team of practitioners
    Behind Markus

    Co-created with practitioners.

    Markus is co-developed with practitioners, shaped by how they actually work and the feedback they share. Every feature is tested in a real practice before it ships.

    Security & compliance

    Your patient data, and how it's protected.

    Four concrete commitments on how your health data is handled.

    What matters most

    No AI training on your data

    Your transcriptions and reports are never used to train a model. Not by us, not by anyone. It's written down. It's contractual.

    Hosting

    HDS certified · France

    Certified Health Data Host. Servers in France. Your data never crosses a border.

    Encryption

    End to end

    AES-256 encryption at rest and TLS 1.3 in transit. No one but you accesses your data.

    GDPR

    Full compliance

    Portability, deletion, consent: everything is framed, documented, auditable. A DPA is available on request.

    FAQ

    Frequently asked questions

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